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UNITED ARAB EMIRATES

CHANGE COUNTRY

Return and Exchange Policy

At Couturelabs, we are committed to providing you with the highest quality fashion and exceptional customer service. We want you to love your purchases, and we understand that sometimes, a return or exchange may be necessary. Please take a moment to read our Return and Exchange Policy to understand the process and conditions.

T&C

A Return OR Exchange request must be placed within 14 days of receiving the order. All Returns & Exchanges (due to any reason other than defective or damaged item upon arrival) will be entertained only if the item is returned in undamaged condition with original packaging intact.

Please note that any and all items bought under offer / sale / discount will not be eligible for Refund. They can only be Returned Against Store Credit or Exchanged with item of the same or higher price.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:

  • Defective or Damaged Items: If the item(s) you received are defective or damaged upon arrival, please contact us immediately to initiate the return or exchange process.
  • Wrong Item Received: If you received an incorrect item in your order, please inform us as soon as possible so that we can arrange for the correct item to be sent to you.
  • Size or Fit Issues: If you have issues with the size or fit of your clothing, you may be eligible for an exchange, provided that the item has not been worn, washed, or altered and is in its original condition with all tags and packaging intact.

2. Return and Exchange Period

Please initiate your return or exchange within 14 days from the date of delivery. Requests made after this period will not be accepted.

3. How to Request a Return or Exchange

To request a return or exchange, please follow these steps:

  • Contact our Customer Support Team at [email protected] or call us at +971-56-511-6509 within the specified return and exchange period.
  • Provide your order number, a clear description of the issue, and any relevant photographs if applicable.
  • Our team will review your request and provide you with instructions on how to proceed.

4. Return and Exchange Process

If your return or exchange request is approved, we will provide you with a return authorization number and instructions on how to return the item(s) to us. Please ensure that:

  • The item(s) are securely packaged to prevent damage during transit.
  • You include a copy of your order confirmation or a note with your name, order number, and return authorization number.

Once we receive the returned item(s), our quality control team will inspect them to ensure they meet the eligibility criteria mentioned above. If the items pass inspection, we will proceed with processing your refund or exchange.

5. Refund or Exchange Options

For defective or damaged items and wrong item received: You can choose to receive a refund to your original payment method or opt for a replacement item, subject to availability.

For size or fit issues: You can choose to exchange the item for a different size or receive Store Credit to be used on your next purchase.

6. Return Shipping

We offer FREE Return and Exchange for all our products.

7. Contact Us

If you have any questions or need assistance with the return or exchange process, please do not hesitate to contact our Customer Support Team at [email protected] or +971-56-511-6509. We are here to help ensure a seamless and hassle-free experience.

Thank you for choosing Couturelabs. We value your satisfaction and are dedicated to making your shopping experience with us enjoyable and stress-free.

Please note that this Return and Exchange Policy is subject to change without notice. It is your responsibility to review this policy periodically for updates.

FAQs

1. How do I initiate a return or exchange?

To start a return or exchange, please contact our Customer Support Team at [email protected] or +971-56-511-6509 within 14 days of receiving your order. They will guide you through the process and provide you with the necessary instructions.

2. What items are eligible for returns and exchanges?

We accept returns and exchanges for items that are defective, damaged upon receipt, or if you received the wrong item. Additionally, you may be eligible for an exchange if you have size or fit issues, provided the item is unworn, unwashed, and in its original condition with all tags and packaging intact.

3. Is there a time limit for initiating returns or exchanges?

Yes, please make sure to initiate your return or exchange request within 14 days from the date of delivery. Requests made after this period will not be accepted.

4. Do I have to pay for return shipping?

We offer FREE Return and Exchange for all our products.

5. Can I receive a refund for my returned items?

Refunds are available for defective items, damaged items, or when you receive the wrong item. Once we receive and inspect the returned items, we will process your refund to the original payment method.

6. How long does it take to process returns and exchanges?

Our team strives to process returns and exchanges as quickly as possible. After receiving your returned items, please allow 5-7 business days for us to complete the inspection and process your request.

7. Can I exchange an item for a different size or color?

Yes, you can exchange an item for a different size or color if you are experiencing size or fit issues, provided the item is in its original condition with all tags and packaging intact. We will assist you in finding the right size or color based on availability.

8. What if the item I want to exchange for is out of stock?

If the item you want to exchange for is out of stock, we will work with you to find a suitable alternative or offer you a store credit for future purchases.

9. How will I be updated on the status of my return or exchange?

You will receive email notifications at various stages of the return and exchange process, including confirmation of your request, approval, and the completion of your request.

10. What should I do if I have more questions or need assistance?

If you have any additional questions or require assistance with the return or exchange process, please contact our dedicated Customer Support Team at [email protected] or +971-56-511-6509. We are here to assist you and ensure a smooth experience.
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