UNITED ARAB EMIRATES

CHANGE COUNTRY

Refund Policy

Welcome to Couturelabs! We are thrilled to have you as a valued customer, and we want your shopping experience with us to be as enjoyable and seamless as possible. While we take great pride in our products and services, we understand that there may be instances where you may need to request a refund. Please read our Refund Policy carefully to understand your rights and responsibilities when it comes to returns and refunds.

1. Eligibility for Refund

We accept refund requests under the following conditions:

• The item(s) you purchased are defective or damaged upon receipt.
• You received the wrong item(s). In such a case, you can place a Return & Refund request with our Customer Support.
• You have not worn or used the item(s) and they are in their original condition with all tags and packaging intact.
• You request a refund within 14 days from the date of delivery.

2. How to Request a Refund

To initiate a refund request, please follow these steps:

• Contact our Customer Support Team at [email protected] within 14 days of receiving your order.
• Provide your order number, a clear description of the issue, and any supporting evidence such as photographs.
• Our team will review your request and guide you through the return process if applicable.

3. Return and Inspection Process

If your refund request is approved, we will provide you with instructions on returning the item(s) to us. Please ensure that:

• The item(s) are securely packaged to prevent damage during transit.
• You include a copy of your order confirmation or a note with your name and order number.
• The returned item(s) reach us within [number of days] days of receiving approval for your refund.

Once we receive your returned item(s), our quality control team will inspect them to ensure they meet the eligibility criteria mentioned above. If the items pass inspection, we will proceed with processing your refund.

4. Refund Method

Refunds will be issued using the same payment method you used for your original purchase or in the form of Store Credit (wherever chosen or applicable in the T&C). Please allow 7-8 days for the refund to appear in your account after it has been processed.

5. Contact Us

If you have any questions, concerns, or special requests related to shipping, please feel free to reach out to our Customer Support Team at [email protected]. We are here to assist you and ensure that your shopping experience with Couturelabs is smooth and enjoyable.

FAQs