UNITED ARAB EMIRATES
Welcome to Couturelabs! We are thrilled to have you as a valued customer, and we want your shopping experience with us to be as enjoyable and seamless as possible. While we take great pride in our products and services, we understand that there may be instances where you may need to request a refund. Please read our Refund Policy carefully to understand your rights and responsibilities when it comes to returns and refunds.
1. Eligibility for Refund
We accept refund requests under the following conditions:
- The item(s) you purchased are defective or damaged upon receipt.
- You received the wrong item(s). In such a case, you can place a Return & Refund request with our Customer Support.
- You have not worn or used the item(s) and they are in their original condition with all tags and packaging intact.
- You request a refund within 14 days from the date of delivery.
2. How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact our Customer Support Team at [email protected] within 14 days of receiving your order.
- Provide your order number, a clear description of the issue, and any supporting evidence such as photographs.
- Our team will review your request and guide you through the return process if applicable.
3. Return and Inspection Process
If your refund request is approved, we will provide you with instructions on returning the item(s) to us. Please ensure that:
- The item(s) are securely packaged to prevent damage during transit.
- You include a copy of your order confirmation or a note with your name and order number.
- The returned item(s) reach us within [number of days] days of receiving approval for your refund.
Once we receive your returned item(s), our quality control team will inspect them to ensure they meet the eligibility criteria mentioned above. If the items pass inspection, we will proceed with processing your refund.
4. Refund Method
Refunds will be issued using the same payment method you used for your original purchase or in the form of Store Credit (wherever chosen or applicable in the T&C). Please allow 7-8 days for the refund to appear in your account after it has been processed.
5. Contact Us
If you have any questions, concerns, or special requests related to shipping, please feel free to reach out to our Customer Support Team at [email protected]. We are here to assist you and ensure that your shopping experience with Couturelabs is smooth and enjoyable.
Thank you for choosing Couturelabs. We appreciate your trust in us, and we look forward to providing you with exceptional fashion and outstanding service.
Please note that shipping information may be subject to change, so we recommend reviewing this page periodically for updates.
1. What is your refund policy?
2. What items are eligible for refunds?
3. Can I request a refund for size or fit issues?
4. Is there a time limit for initiating a refund request?
5. Do I need to return the item to get a refund?
6. Who covers the cost of return shipping?
7. How long does it take to process a refund?
8. Can I receive a refund to a different payment method than the one used for the purchase?
9. What happens if the item I want to exchange for is out of stock?
10. How will I be updated on the status of my refund request?
11. What if I have more questions or need assistance with my refund request?