Our Customer Support Team is available on all business days from 9 AM – 7 PM, excluding public holidays and weekends.

• Email us at [email protected]
• WhatsApp at +971 56 511 6509
• Call +971 56 511 6509.

Welcome to Couturelabs! We are thrilled to have you as a valued customer, and we want your shopping experience with us to be as enjoyable and seamless as possible. While we take great pride in our products and services, we understand that there may be instances where you may need to request a refund. Please read our Refund Policy carefully to understand your rights and responsibilities when it comes to returns and refunds.

1. Eligibility for Refund

• Refund is applicable for orders within UAE. All orders outside UAE are not eligible for Refund.
• You are eligible for a refund if the item(s) you purchased are defective or damaged upon receipt, or if you received the wrong item.
• You are eligible for a refund if you have not worn or used the item(s) and they are in their original condition with all tags and packaging intact.
• You request a refund against return within 5 days from the date of receiving the order.

2. How to Request a Refund

• Contact our Customer Support Team at:
  Email us at [email protected]
  WhatsApp at +971 56 511 6509
  Call +971 56 511 6509.
• Provide your order number, a clear description of the issue, and supporting images or videos of the product (in case of defective or damaged products).
• Our team will review your request and guide you through the return against refund process if you are eligible for the same.

3. Return and Inspection Process

If your refund against request is approved, please ensure the following:

• The item(s) are securely packaged to prevent damage during transit.
• You include a copy of your order confirmation or a note with your name and order number.

Once we receive your returned item(s), our quality control team will inspect them to ensure that the products are in original, untampered condition with the tags and labels intact. If the items pass inspection, we will proceed with processing your refund.

4. Refund Method

We issue two types of refund:

• Bank Transfer Refund - In this case, you will receive the money directly into the bank account from which you made the payment in the first place. Orders placed using Cash on Delivery payment method are not eligible for Bank Transfer Refund.
• Store Credit Refund - In this case, you will receive the refund in the form of Store Credit on your account on the website. You are eligible for Store Credit refund in case of orders placed using any discount, sale, reward points or promotions and also for Cash on Delivery payment method.

*In certain cases, our Customer Support Team may find it necessary to authorize a Store Credit refund instead of Bank Transfer.

5. Refund Policy for orders Outside of the UAE:

• For all orders placed outside of UAE, only Exchanges are applicable.
• No Refund applicable for orders placed outside of UAE.
• All the Return Shipping charges and custom duties for the exchanges are to be borne by the customer.
• Kindly Contact our Customer Support Team for any queries.

*Please note that this Refund Policy is subject to change without notice. It is your responsibility to review this policy periodically for updates.