FREE EXPRESS SHIPPING on Every Order! Limited Time Offer

العربية

UNITED ARAB EMIRATES

CHANGE COUNTRY

Shipping Information

Welcome to Couturelabs, your destination for the latest in fashion and style. We are delighted to serve our valued customers in the United Arab Emirates (UAE) and beyond. We understand that timely and reliable shipping is essential to your shopping experience, and we are committed to providing you with the best service possible. Here, you will find all the information you need about our shipping process.

1. Shipping Destinations

We proudly offer shipping services within the United Arab Emirates. At this time, we do not offer international shipping. However, we are continuously exploring opportunities to expand our reach and serve customers in other regions.

Shipping MethodShipping MethodCut-Off TimeDelivery TimeCost
Same Day DeliveryUAE11 AM (excl. Sunday & public holidays)Same DayAED 15
Next Day DeliveryUAE-Within 24 - 48 HoursAED 10
CODUAE-3-4 DaysAED 25

2. Order Processing Time

Once you place your order, our dedicated team works diligently to prepare and package your items. Please allow 1-2 business days for order processing before your shipment is dispatched. During busy periods, processing times may be slightly extended, but we always strive to get your order to you as quickly as possible.

3. Order Tracking

You can easily track the status of your order using the tracking information provided in your shipping confirmation email. This allows you to stay informed about the whereabouts of your package at any time.

4. Delivery Address

Please ensure that your delivery address is accurate and complete to avoid any shipping delays or complications. If you need to make changes to your address after placing an order, please contact our Customer Support Team as soon as possible.

5. Contact Us

If you have any questions, concerns, or special requests related to shipping, please feel free to reach out to our Customer Support Team at [email protected]. We are here to assist you and ensure that your shopping experience with Couturelabs is smooth and enjoyable.

Thank you for choosing Couturelabs. We appreciate your trust in us, and we look forward to providing you with exceptional fashion and outstanding service.

Please note that shipping information may be subject to change, so we recommend reviewing this page periodically for updates.

FAQs

1. What are your shipping destinations?

We currently offer shipping services exclusively within the United Arab Emirates (UAE).

2. How long does it take to receive my order?

The delivery time depends on the shipping option you choose:
  • Same Day Delivery: 1 business days.
  • Express Shipping: 1-2 business days.

3. How much does shipping cost?

Shipping costs vary based on your order total and selected shipping method. We offer free standard shipping on orders above AED 250. For orders below this amount, AED 15 is charged for Same Day Delivery while AED 10 is charged for Next Day Delivery. COD orders come with a processing fee of AED 25 and generally take 3-4 days to be shipped.

4. Can I track my order?

Yes, you can track your order using the tracking information provided in your shipping confirmation email. This allows you to monitor the status and location of your package in real-time.

5. What if I need to change my delivery address?

If you need to make changes to your delivery address after placing an order, please contact our Customer Support Team as soon as possible. We will do our best to assist you with address updates.

6. Do you offer international shipping?

Currently, we only offer shipping within the UAE. We do not provide international shipping services. However, we are exploring options for expansion in the future.

7. Can I expect any delays during busy seasons or holidays?

During peak seasons or holidays, there may be slight delays in order processing and delivery. We recommend placing your orders well in advance to ensure timely delivery for special occasions.

8. What happens if I'm not available to receive my package during delivery?

If you are unavailable during the delivery attempt, our courier service will typically make multiple attempts to deliver your package. If they are unable to reach you for 7 consecutive days, your order will be cancelled on our system.

9. What should I do if my order is delayed or lost during shipping?

If you experience a delay or suspect your order is lost during shipping, please reach out to our Customer Support Team immediately. We will investigate the issue and work to resolve it promptly.

10. How can I contact your Customer Support Team for shipping-related inquiries?

You can contact our Customer Support Team at [email protected] or +971-56-511-6509. We are here to assist you with any shipping-related questions or concerns.
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