Refund Policy

Welcome to Couturelabs! We are thrilled to have you as a valued customer, and we want your shopping experience with us to be as enjoyable and seamless as possible. While we take great pride in our products and services, we understand that there may be instances where you may need to request a refund. Please read our Refund Policy carefully to understand your rights and responsibilities when it comes to returns and refunds.

1. Eligibility for Refund

We accept refund requests under the following conditions:

  • The item(s) you purchased are defective or damaged upon receipt.
  • You received the wrong item(s). In such a case, you can place a Return & Refund request with our Customer Support.
  • You have not worn or used the item(s) and they are in their original condition with all tags and packaging intact.
  • You request a refund within 14 days from the date of delivery.

2. How to Request a Refund

To initiate a refund request, please follow these steps:

  • Contact our Customer Support Team at [email protected] within 14 days of receiving your order.
  • Provide your order number, a clear description of the issue, and any supporting evidence such as photographs.
  • Our team will review your request and guide you through the return process if applicable.

3. Return and Inspection Process

If your refund request is approved, we will provide you with instructions on returning the item(s) to us. Please ensure that:

  • The item(s) are securely packaged to prevent damage during transit.
  • You include a copy of your order confirmation or a note with your name and order number.
  • The returned item(s) reach us within [number of days] days of receiving approval for your refund.

Once we receive your returned item(s), our quality control team will inspect them to ensure they meet the eligibility criteria mentioned above. If the items pass inspection, we will proceed with processing your refund.

4. Refund Method

Refunds will be issued using the same payment method you used for your original purchase or in the form of Store Credit (wherever chosen or applicable in the T&C). Please allow 7-8 days for the refund to appear in your account after it has been processed.

5. Contact Us

If you have any questions, concerns, or special requests related to shipping, please feel free to reach out to our Customer Support Team at [email protected]. We are here to assist you and ensure that your shopping experience with Couturelabs is smooth and enjoyable.

Thank you for choosing Couturelabs. We appreciate your trust in us, and we look forward to providing you with exceptional fashion and outstanding service.

Please note that shipping information may be subject to change, so we recommend reviewing this page periodically for updates.


1. What is your refund policy?

Our refund policy outlines the conditions under which you can request a refund for your purchases made on our website.

2. What items are eligible for refunds?

We accept refund requests for items that are defective, damaged upon receipt, or if you received the wrong item in your order.

3. Can I request a refund for size or fit issues?

While we do not offer refunds for size or fit issues, we provide the option to exchange the item for a different size or receive a store credit for your next purchase.

4. Is there a time limit for initiating a refund request?

Yes, please initiate your refund request within 14 days from the date of delivery. Requests made after this period will not be accepted.

5. Do I need to return the item to get a refund?

Yes, the item has to be returned in order to get a refund.

6. Who covers the cost of return shipping?

We offer FREE Return and Refund within the UAE.

7. How long does it take to process a refund?

After we receive and inspect the returned item(s), please allow 7-8 business days for us to process your refund. The actual processing time may vary depending on the payment method used.

8. Can I receive a refund to a different payment method than the one used for the purchase?

Generally, refunds are processed to the original payment method. However, in rare cases, we may be able to accommodate requests for refunds to an alternative payment method.

9. What happens if the item I want to exchange for is out of stock?

If the item you wish to exchange for is currently out of stock, we will work with you to find a suitable alternative or offer you store credit for future purchases.

10. How will I be updated on the status of my refund request?

You will receive email notifications at various stages of the refund process, including confirmation of your request, approval, and the completion of your refund.

11. What if I have more questions or need assistance with my refund request?

If you have any additional questions or need assistance with the refund process, please contact our dedicated Customer Support Team at [email protected] or +971-56-511-6509. We are here to assist you with any shipping-related questions or concerns.We are here to assist you and ensure a seamless experience.