Free Same Day & Next Day Delivery Across UAE
Worldwide Shipping Available

  • Premium, Eco-Friendly, Breathable Fabrics
  • Home Grown Brand
  • Same Day & Next Day Delivery in UAE
  • Free Express Shipping Across UAE
  • 1st Return or Exchange FREE Across UAE
  • Worldwide Shipping Available
  • International Returns & Exchanges are Chargeable
  • Custom Duties (If Applicable) to be Paid by User
العربية

Shipping Information

Welcome to Couturelabs, your destination for the latest in fashion and style. We are delighted to serve our valued customers in the United Arab Emirates (UAE) and beyond. We understand that timely and reliable shipping is essential to your shopping experience, and we are committed to providing you with the best service possible. Here, you will find all the information you need about our shipping process.

1. Shipping Destinations

We proudly offer WORLDWIDE shipping services. We currently offer Free Shipping for all orders placed within the UAE. Orders placed outside of UAE carry a standard DHL shipping fee as well as custom duties (if applicable) that are payable by the customer.

2. Order Processing Time

We generally deliver orders on the same day or next day. All orders placed over the weekend, however, are delivered on Monday. During busy periods, processing times may be slightly extended, but we always strive to get your order to you as quickly as possible.

3. Order Tracking

You can easily track the status of your order using the tracking information provided in your shipping confirmation email. This allows you to stay informed about the whereabouts of your package at any time. You can also email us at [email protected].

4. Delivery Address

Please ensure that your delivery address is accurate and complete to avoid any shipping delays or complications. If you need to make changes to your address after placing an order, please contact our Customer Support Team as soon as possible.

5. Contact Us

If you have any questions, concerns, or special requests related to shipping, please feel free to reach out to our Customer Support Team at [email protected] or +971565116509. We are here to assist you and ensure that your shopping experience with Couturelabs is smooth and enjoyable.

Thank you for choosing Couturelabs. We appreciate your trust in us, and we look forward to providing you with exceptional fashion and outstanding service.

Please note that shipping information may be subject to change, so we recommend reviewing this page periodically for updates.

Shipping Outside UAE

  • All orders outside of the UAE will be processed only if prepaid. COD orders will not be accepted.
  • All orders outside of the UAE will be eligible only for Returns and Refunds (Store Credit). Exchanges are not offered for international orders.
  • All orders outside of the UAE will have a Return Window of 5 days from the date of receiving the parcel. The Return Shipping Charges will be borne by the customer.
  • All orders outside of the UAE can be returned only against Store Credit. Refund in the form of Store Credit will be issued only if the item returned is found to be in original, undamaged condition with packaging intact.

FAQs

1. What are your shipping destinations?

We currently offer WORLDWIDE shipping services, with free shipping within UAE.

2. How long does it take to receive my order?

We generally deliver orders on the same day or next day (within UAE). All orders placed over the weekend, however, are delivered on Monday. During busy periods, processing times may be slightly extended, but we always strive to get your order to you as quickly as possible.

3. How much does shipping cost?

We currently offer Free Shipping for all orders placed within the UAE. All orders placed outside of UAE carry a standard DHL shipping fee as well as custom duties that are payable by the customer.

4. Can I track my order?

Yes, you can track your order using the tracking information provided in your shipping confirmation email.

5. What if I need to change my delivery address?

If you need to make changes to your delivery address after placing an order, please contact our Customer Support Team as soon as possible. We will do our best to assist you with address updates.

6. Do you offer international shipping?

We do offer international shipping. All orders placed outside of UAE carry a standard DHL shipping fee as well as custom duties that are payable by the customer. The shipping fee for any destination outside of UAE can be checked on our Checkout Page after providing all relevant address details.

7. Can I expect any delays during busy seasons or holidays?

During peak seasons or holidays, there may be slight delays in order processing and delivery. We recommend placing your orders well in advance to ensure timely delivery for special occasions.

8. What happens if I'm not available to receive my package during delivery?

If you are unavailable during the delivery attempt, our courier service will typically make three attempts to deliver your package. If they are unable to reach you for 7 consecutive days, your order will be cancelled on our system.

9. What should I do if my order is delayed or lost during shipping?

If you experience a delay or suspect your order is lost during shipping, please reach out to our Customer Support Team immediately. We will investigate the issue and work to resolve it promptly.

10. How can I contact your Customer Support Team for shipping-related inquiries?

You can contact our Customer Support Team at [email protected] or +971-56-511-6509. We are here to assist you with any shipping-related questions or concerns.
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